Leveraging API-to-Problem Statement mapping, and Contextual Interviews, the core team identified library circulation staff workflows that could be solved by mobile apps uniquely. My design, content, and research team collaborated with key circulation stakeholders to propose a candidate circulation app as the deliverable.
The team mapped current circulation processes across the library. As a result, four problems were identified and prioritized based on a combination of Contextual Interviews and complaints by library members compiled by OCLC.
1. Due to delays in Books being placed back on shelves, libraries often unnecessarily pull books from neighboring libraries.
2. Books often take a full day to go from checked-in to their proper place on the shelves, the system sends customers to find books that aren’t there.
3. Often Books are placed on-hold out before they make it back on the shelves, causing delays in getting that book to the customer.
4. Limited stations can cause delays in the check-in process.
Testing and delivery
Over the remaining two sprints a clickable prototype was created and iteratively improved based on user-testing facilitated at member locations. Finally, all assets were documented and handed over to OCLC for development.