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OCLC's Digby Application

An accelerated initiative that included sprints to discover, define, and deliver assets over three weeks. As part of a cross-functional team, I worked directly with project stakeholders to frame and deliver the initial phase of Project Mobile Application.

Circulation App

Circulation App

Leveraging API-to-Problem Statement mapping, and Contextual Interviews, the core team identified library circulation staff workflows that could be solved by mobile apps uniquely. My design, content, and research team collaborated with key circulation stakeholders to propose a candidate circulation app as the deliverable.

Problems identified

Problems identified

The team mapped current circulation processes across the library. As a result, four problems were identified and prioritized based on a combination of Contextual Interviews and complaints by library members compiled by OCLC.

1. Due to delays in Books being placed back on shelves, libraries often unnecessarily pull books from neighboring libraries.

2. Books often take a full day to go from checked-in to their proper place on the shelves, the system sends customers to find books that aren’t there.

3. Often Books are placed on-hold out before they make it back on the shelves, causing delays in getting that book to the customer.

4. Limited stations can cause delays in the check-in process.

Testing and delivery

Testing and delivery

Over the remaining two sprints a clickable prototype was created and iteratively improved based on user-testing facilitated at member locations. Finally, all assets were documented and handed over to OCLC for development.

 Menu Design

Menu Design

 Search Functionality

Search Functionality

 Check out

Check out

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